About Me
My name is Rachid Benkitou, and I hold a Master's degree in Business Intelligence.
With over three years of experience, I specialize in developing robust solutions using Java, Spring Boot, ServiceNow, Angular, Flutter, and Generative AI adhering to all best practices in software development.
My objective is to transform your ideas into high-quality, real-world projects.
ServiceNow Software Engineer
As a ServiceNow software engineer, I can help you build and optimize high-quality ServiceNow solutions.
- Birthday: 30 April 2001
- Website: www.rachidbenkitou.online
- Phone: +212 6 55 40 75 29
- City: Casablanca, Morocco
- Age: 24
- Degree: Master
- Email: rachidbenkitou1@gmail.com
- Freelance: Available
Facts
I have worked on numerous projects, whether in academic coursework, internships, personal projects, or freelancing. This diverse experience equips me to help you bring your ideas to life and digitize them into real-world projects.
Projects Completed
Hours of Support
Skills
I possess a comprehensive skill set in both programming and development, spanning various languages, frameworks, and tools.
ServiceNow ITSM
95%
ServiceNow ITOM
88%
ServiceNow CMDB
90%
ServiceNow Discovery
88%
ServiceNow Service Mapping
85%
ServiceNow Scripting
95%
ServiceNow Flow Automation
95%
ServiceNow Web Integrations
95%
RAG (Retrieval Augmented Generation)
88%
Fine Tuning (LLMs)
85%
Agentic AI
87%
Java / Spring Boot / Node.js / NestJS
92%
JWT / Keycloak / RBAC
92%
Angular / NextJs / Flutter
90%
Resume
Here is my academic and professional path.
Education
Master's degree in Business Intelligence.
2022 - 2024Faculty Of Science and Technology
BENI MELLAL, Morocco
Bachelor's degree in Computer Science.
2021 - 2022Faculty Of Science and Technology
BENI MELLAL, Morocco
Diploma of University Studies in Mathematics, Computer Science, Physics, and Chemistry.
2019 - 2021Faculty Of Science and Technology
BENI MELLAL, Morocco
Scientific Baccalaureate.
2018 - 2019Houman El Fetwaki
Casablanca, Morocco
Professional Experience
ServiceNow Developer and Consultant
December 2025 - PresentCapgemini, Casablanca, Morocco
- Managed Application Maintenance (TMA) activities to ensure platform stability and service continuity for the client.
- Working on an ITSM project for the client Bouygues Telecom, contributing to Incident, Change, Problem, and Service Catalog management processes.
- Contributed to CMDB data quality and governance, ensuring accurate configuration item records and relationships to support operational and change management processes.
- Participated in Discovery configuration to automate the detection and mapping of infrastructure assets into the CMDB, improving asset visibility.
- Worked on Service Mapping to establish and maintain accurate maps of business services and their infrastructure dependencies.
- Developed and maintained web services to enable seamless integration between ServiceNow and third-party applications, enhancing system interoperability for the client Bouygues Telecom.
- Implemented server-side and client-side scripts to customize and extend platform capabilities, tailored to client business requirements.
- Conducted cross-functional integration testing to validate data flows and ensure consistent behavior across connected systems.
- Collaborated closely with cross-functional teams, following agile methodologies to deliver quality solutions on schedule.
ServiceNow Software Engineer
July 2024 - December 2025Deloitte, Casablanca, Morocco
- Worked on the ITSM module, handling Incident, Change, Problem, and Service Catalog processes.
- Worked on CMDB data modeling, maintaining accurate configuration item relationships to support asset and change management processes.
- Participated in Discovery configuration to automate the identification and mapping of infrastructure components into the CMDB.
- Worked on Service Mapping to model business services and their underlying infrastructure dependencies, enabling impact analysis and supporting change management decisions.
- Contributed to integrating Generative AI capabilities within ServiceNow, supporting the development of AI-assisted workflows and intelligent automation features.
- Testing applications using the Automated Test Framework (ATF) to ensure reliable and automated testing processes.
- Working with different web services to integrate third-party applications, enhancing system interoperability and functionality.
- Worked closely with the development team to ensure code consistency and quality, following agile methodologies.
Internship: Developer on the ServiceNow platform
February - July 2024DXC Technology, Casablanca, Morocco
- Developed a product order management application using ServiceNow, enhancing internal processes.
- Implemented workflows, client-side and server-side scripts, and created REST APIs to optimize application functionality.
- Designed user interfaces with Angular to consume REST APIs, creating a simple and innovative interface for users.
- Worked closely with the development team to ensure code consistency and quality, following agile methodologies.
Internship: Full-Stack Web Developer in Java and Angular
April - June 2023WimTech, Rabat, Morocco
- Contributed to the creation of microservices using Spring Boot for comprehensive institution management.
- Integrated security solutions with OWASP, JWT, and Keycloak to protect user data and transactions.
- Integrated unit and integration tests, as well as conducted code reviews to ensure code quality.
- Integrated DevOps tools such as Jenkins, Docker, Kubernetes, SonarQube, and Git to facilitate code deployment, management, and analysis.
- Worked closely with the technical team for effective project management via Jira, adhering to agility and ensuring efficient feature implementation.
Internship: Full-Stack Web Developer in Java and Angular
July - September 2022Traditional Arts Academy, Casablanca, Morocco
- Designed and developed a stock management application for the department using Spring Boot, enhancing operational efficiency.
- Modeled the database and application architecture using UML, ensuring scalability and performance.
- Implemented interfaces using Angular for an intuitive user experience.
- Prepared and deployed Docker containers, thus facilitating application deployment on client machines.
Portfolio
Here are some projects that I have worked on.
Certifications
Here are some of the certifications I have earned.
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Services
Services I assist in bringing your ideas to life by developing web and mobile applications, incorporating artificial intelligence technologies and solutions.
Web Applications
I will develop a robust full-stack web application for you using Spring Boot and Angular.
Mobile Applications
I will develop a robust full-stack mobile application for you using Spring Boot and Flutter.
ServiceNow Apps
I will help you develop your solution on the ServiceNow platform.
Contact
Feel free to contact me via email, phone, or WhatsApp for any inquiries or services. I'm here to assist you and collaborate with you.
Email:
rachidbenkitou1@gmail.com
Call:
+212 6 55 40 75 29
Location:
Casablanca, Morocco